Returns and Exchange Policy

At Nayyab Collection, we prioritize customer satisfaction through our exchange-only policy. We understand the importance of providing our customers with high-quality products and a seamless shopping experience. Therefore, we do not offer a traditional return policy for any purchases made through our online platform. Instead, we focus exclusively on exchanges for defective items. Our policy ensures that customers can exchange any defective item, provided it is in its original condition—unwashed, new, unworn, unaltered, and unstitched, with all original tags and packaging intact. To initiate an exchange, customers must contact our customer service center within seven days of receiving their order and provide the online order ID along with a valid reason for the exchange.

We emphasize that requests for exchanges made after this seven-day period will not be accepted. Additionally, customers are responsible for covering any mailing or shipping charges associated with returning the defective item to Nayyab Collection. Once received, our team will inspect the item to ensure it meets our exchange criteria, after which we will facilitate an exchange for the same product or an alternative item of equal value, depending on availability. This policy underscores our commitment to maintaining product quality and customer satisfaction while upholding clear and consistent guidelines for exchanges. For further information or assistance regarding our exchange-only policy, we encourage customers to reach out to our dedicated customer service team, who are available to provide support and guidance throughout the exchange process. At Nayyab Collection, we strive to make every interaction with our customers positive and constructive, ensuring that their shopping experience meets their expectations and reflects our commitment to quality and service excellence.